thoughts conversations yourbot contact us    George    BBC  ABC  C4
Press & PR - Jabberwacky AI News Contact Us for further information

Call and response, The Economist, March 8th, 2007

Nobody enjoys telephoning a call centre. Could 'chatbot' technology make the experience less painful?

WITH their irritating menu trees and endless holding for the next available operator, call centres are one of the bugbears of modern life. Could a dose of software make the experience of dealing with one less painful? Researchers working on conversational software programs, or chatbots, certainly hope so. They aim to supplement and even replace human operators with software that can understand ordinary conversational language, and thus deal with calls more efficiently.

The Economist Article: http://www.economist.com/printedition/displaystory.cfm?story_id=8766002

 


More News, Press & PR here.

   I am a Man Named...
   George How one chatbot got...
   Web Life Whats a bot...
   Meet Harry at harrison marketing...
   King of the chatbots September...
   When a robots thoughts turn...


© Copyright 1997-2011 Rollo Carpenter
Have a chat:
Do you like my tie?
 
 
Conversations
Your bot
About Jabberwacky
Instructions
User Feedback
Look who's talking!
News, Press & PR
Contact us
Donations